Quality Guarantee /
Refunds:
The internet is not a
perfect delivery mechanism for streams, so there will be
occasional interruptions in the streams because of
problems usually somewhere between you and us. If
you are listening and experience times when the streams
disconnect or stop playing, simply
Email Member Services (Members@MusicSojourn) and
your listening time will be credited with an extra day.
You can hear the quality of
our Member's POD features and Coolstreams by using the FREE streams - they are the same 128k quality and full
programs, only with Membership pitches interrupting &
messing up the experience.
If you are dissatisfied
with the quality of the streams, or they just do not work
well for you at your location, for our regular Membership
options (i.e.: excluding special offers as noted below), we will give you a full
refund if you request one within 48 hours of making your
payment and if you explain the problem with the service.
Email Member Services (Members<AT>MusicSojourn).
To avoid abuse of this policy, we will only honor a refund
request one time for each Member (i.e.: if you receive a
refund and then Sign up a 2nd time, we will not issue
you a refund). If you are uncertain and would prefer
to try the service first, we can allow you a short trial
of our Members options.
Email Member Services (Members<AT>MusicSojourn)
For special short-term one
time payment options (when offered), because we must schedule our
short-term listening slots in advance when received, we
cannot issue any refunds after we set up your login!
We will help you with any access issues. Please
check "KNOWN ISSUES" below to understand any possible
problems, or sample the Free streams for sound & delivery quality.
What We Are
/ What We Are Not / What We Don't Do:
We offer Streaming Music in
two formats: (1) Continuous MP3 Radio like streams.
The streams are not hosted by live djs, but are
professionally arranged and presented. (2) Programs
On-Demand can be accessed and played at any time you
choose, and are hosted and presented by djs, but with
minimal intrusion (talk - excepting documentaries)
We are NOT a subscription
service, so our free options are not teasers to get you to
sign up for a subscription - in other words, our free
options are full length listening options, but may
contain ads and Membership pitches. There is free access to our POD programs,
features, and Coolstreams on all of our Series. Making our
programming available to a wide audience is an important
part of our mission. We ask for
your voluntary generosity to support all of our
programming! We offer some additional
Listening Options to our supporting Listener Members which
includes the same programs, sometimes in higher audio quality, and
without ads or Membership pitches. Occasionally,
Members options may contain additional content not in
free use options. We also offer,
on some, but not all series, MP3
"Member Bonus Coolstreams" which are an extra
Membership Benefit.
There are no audio ADS of
any kind (no "underwriting" or "consideration" messges) in
our Member's Programs On-Demand (POD) or Coolstreams.
There may be brief introduction, identification and
information messages.
There are currently NO DOWNLOADS of
songs possible from Coolstreams (There are some
"podcasts"/program dowloads available on some series)! In
many cases, this
would violate copyright laws since we are not licensed to
be able to do this. We cannot sell any individual
songs directly like iTunes. If you were referred to
us by some service offering unlimited downloads, we are
not related to any such services and cannot answer
questions about them!
How You Get Access After You Make A
Membership Donation (Payment)
With PayPal:
If You Use Our Subscription With
Immediate Access Option:
After you complete your
payment, you will receive a system generated username &
password that will work instantly (or at least within a
few minutes).
Make sure you
copy or print the login/password information on the
PayPal screen when you complete your payment (It will
also be included in your confirmation email from
PayPal)! Then
click on the Grey "Return to Merchant" button at
the bottom right of the screen to get to our Welcome page for
additional information!
You will have immediate login access
to all Membership PODs and Coolstreams EXCEPT the
Member's Bonus Coolstreams, which will take an
additional 4-12 hours to be activated. For complete details on what you get immediate
access to,
Click Here >>> (opens in new window)
If You Use Our One Time Payment
Option:
After you complete your
PayPal Membership or donation payment, the PayPal system should direct you to a
page on our site where you will select and enter a login
and password, plus answer a few other brief questions.
If you do not get directed to that page,
Email Member Services (Members@MusicSojourn) and we
will send you the link.
If we receive a payment but
no login request form from you, we will try contacting you
by email (to the email address given to us by PayPal with
your payment info) within 1-3 hours (betwen 8:00 a.m -
9:00 p.m. EST, or the next morning) and give you the link
to our login selection page.
IMPORTANT: Your Membership
and Login setup are processed by a real person (who will
also answer any questions you have), so response
time is not instant. Allow 1-3 hours during
the business day, usually 3-5 hours AFTER 4:00 p.m.
(EST), evenings and weekends
(or the next morning if submitted after 10:00 p.m. US
EST.) We have a published schedule where we note
times we are away and cannot respond for longer periods,
you will be directed to that page after pressing Submit on
your Login request form. Your login
will NOT be active until you receive the welcome email
back from us (except in cases where we cannot reach
you by email - see below)!
For Either Option: When you
receive your User Name (Login), Follow these steps to
login:
1. CLICK
ON A YELLOW LISTEN BUTTON (for MP3 Coolstreams) OR A MEMBERS PLAY BUTTON (for Freshest
and Archived POD)!
2. ENTER
YOUR USER NAME AND PASSWORD IN THE PLAYER WINDOW (for
MP3 CoolStreams) or IN THE LOGIN BOX that
opens over the PLAYER WINDOW (for Freshest and Archived
POD).
There are no
login boxes on the web site pages!
Customer Service:
Replies to your questions
are answered by a real person via email. You will
usually receive a response within 2-3 hours during daytime
business hours, 3-5 hours evenings, and the next morning
if submitted after 10:00 p.m. US EST. Our slowest
response times are usually between 4:00 - 8:00 p.m. EST
weekdays.
Please make sure
you can receive our emails by adding: 'programs<at>musicsojourn.com'
to your address book! (replace <at> with @ of course!)
If you made a
Payment but did NOT receive a Welcome email from us:
We ALWAYS confirm
Membership payments by email.
If we receive a payment but
no login request form from you (and you did not select the
automatic login subscription), we will try contacting you
by email (to the email address given to us by PayPal with
your payment info) within 1-3 hours (betwen 8:00 a.m -
9:00 p.m. EST, or the next morning) and give you the link
to our login selection page.
SOME COMPANY network
administrators are now blocking almost all email from
outside of their networks (in response to the ever
increasing spam problem). There have been some cases
where we cannot reply to work email addresses supplied by
Members.
If you made a payment to us
via PayPal and did not receive a Welcome email or Login
request email back from
us within 24 hours, please try contacting us using an
alternate/personal email account. If your PayPal
information contains a postal mailing address, we will try
to contact you using that after a short period and after
we have tried all ways to reach you via email.
If you did select a
login & password and we cannot reach you by
email, your login will still be activated as soon as we can add
it to our systems, roughly within the same times as noted
above under Customer Service.
If you have not
received your Welcome email by 3-4 hours or more after
signup (typically - it may be longer overnight or on
weekends), please make sure you can receive our emails
by adding: 'programs<at>musicsojourn.com' to your
address book!
Known Issues
(this info is also included in your welcome email
for Complete Memberships):
(using Firefox or
Netscape Browsers / Norton Security Programs issues)
-------------------------------------------------------------------------------------
Important NOTES About Player use!
----------------------------------
1. Our Browser based MP3 Bonus Coolstreams Player windows will
NOT work properly on the Netscape or Mozilla Firefox
Browsers at this time. If you use these browsers, you will
have to use your computers default MP3 player (iTunes,
WinAmp, etc.). Setup is easy, please follow these
instructions for how to change to your default MP3 player
from this link below. If you still have problems after
trying this, please contact me for more assistance.
http://musicsojourn.com/Info_Pages/Browsers_Non_IE.htm
2. Please note that Internet Security Programs,
particularly Norton Internet Security 2005 & later, may cause our
streams (both the MP3 CoolStreams and Programs On-Demand)
to break up (drop in and out) or not play at all. For more
information, please see our help page at:
http://musicsojourn.com/Info_Pages/realhelp.htm >>>
Also, if you see an incomplete Player Window, or see the
word "undefined" all over the window, please
consult this help link for the Norton settings that will
resolve the problem:
http://musicsojourn.com/Info_Pages/realhelp.htm >>>
3. MP3 BONUS COOLSTREAMS
LISTENERS: These streams originate from Live365 and this player uses a cookie to
validate your login which expires approximately every 24
hours. If, when opening the Coolstreams player, you
see a message which says "(your-user-ID) is not yet
a subscriber to this station." please ignore that
and just enter your login name and password in the boxes
below that. We always send out a renewal message before
your listening pass expires. This message sometimes
incorrectly displays just after the "cookie" expires, but
you can still login again as you normally would.
----------------------------------
If you have more
questions:
Not sure or have questions
not answered here or in the FAQ?
Email Member Services (Members@ Music Sojourn) (if
typing the address by hand add the .com!). We can
also put you in touch with other Members who are willing
to discuss our service by email.
